Terms of Service

1. Introduction and Acceptance of Terms

Welcome to TeamWeaver! These Terms of Service ("Terms") govern your access to and use of TeamWeaver's services, including our web application, Microsoft Teams integration, Slack integration, and any related services (collectively, the "Services").

By accessing or using TeamWeaver, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1.1 Who We Are

TeamWeaver is operated by TEAMWEAVER LLC, a company registered in New York, United States.

Contact Information:

Email: support@teamweaver.ai
Website: www.teamweaver.ai
Address: 600 Hector St, Ithaca, New York, 14850-2030, United States

1.2 Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

Posting the updated Terms on our website
Sending an email to your registered email address
Displaying a notice within the Services

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes.

2. Description of Services

2.1 What TeamWeaver Does

TeamWeaver is a team collaboration analytics platform that helps organizations understand and improve their team dynamics. Our Services provide:

Team Collaboration Analytics: Analysis of team communication patterns, decision-making processes, and collaboration effectiveness
Integration with Communication Platforms: Connect with Microsoft Teams and Slack to analyze team interactions
Insights and Recommendations: Data-driven insights and actionable recommendations to improve team performance
AI-Powered Coaching: Access to Basil, our AI coach, for personalized team development guidance (available on paid plans)

2.2 What We Analyze

TeamWeaver analyzes metadata from your team's communications, including:

Message timestamps, frequency, and patterns
Channel/team membership and structure
Interaction patterns between team members
Meeting participation and engagement

Important: TeamWeaver does NOT store or analyze the actual content of your messages. We only analyze communication metadata to provide insights about team collaboration patterns.

2.3 Service Availability

We strive to provide continuous access to the Services, but we do not guarantee uninterrupted availability. The Services may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice when possible)
Emergency maintenance or updates
Factors beyond our reasonable control (e.g., internet service provider failures, natural disasters)

3. User Accounts and Registration

3.1 Account Creation

To use TeamWeaver, you must:

Be at least 18 years old
Provide accurate and complete registration information
Maintain and update your account information
Keep your account credentials secure and confidential

3.2 Organization Accounts

TeamWeaver is designed for organizational use. When you create an account:

You represent that you have authority to bind your organization to these Terms
Your organization is responsible for all activities under the account
You are responsible for managing user access within your organization

3.3 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription Plans and Pricing

4.1 Pricing Tiers

TeamWeaver offers multiple pricing tiers:

Free Plan: Limited features for small teams
Starter Plan: Basic analytics and insights
Professional Plan: Advanced analytics, AI coaching, and research-backed recommendations
Enterprise Plan: Custom solutions with dedicated support

Current pricing and plan features are available at: www.teamweaver.ai/pricing

4.2 Payment Terms

For paid plans:

Subscription fees are billed in advance on a monthly or annual basis
All fees are non-refundable except as required by law or as expressly stated in these Terms
We reserve the right to change our pricing with 30 days' advance notice
You authorize us to charge your payment method for all fees incurred

4.3 Free Trial

We may offer free trials for certain plans. Free trial terms:

Free trials are available once per organization
We may require payment information to start a trial
You may cancel anytime during the trial without being charged
If you do not cancel before the trial ends, you will be automatically charged for the selected plan

4.4 Cancellation and Refunds

You may cancel your subscription at any time:

Cancellation takes effect at the end of your current billing period
You will retain access to paid features until the end of the billing period
No refunds are provided for partial billing periods
If you cancel during a free trial, you will not be charged

4.5 Plan Limits

Each plan includes specific limits on:

Number of team members
Number of analyses per month
Access to premium features

If you exceed your plan limits:

We may restrict access to certain features
We may prompt you to upgrade to a higher-tier plan
We will not delete your data, but analysis functionality may be limited

5. Acceptable Use Policy

5.1 Permitted Use

You may use TeamWeaver only for lawful purposes and in accordance with these Terms. Permitted uses include:

Analyzing your organization's team collaboration patterns
Improving team communication and decision-making
Accessing insights and recommendations for team development

5.2 Prohibited Conduct

You may NOT:

Use the Services to violate any laws or regulations
Use the Services to infringe on others' intellectual property rights
Attempt to gain unauthorized access to the Services or other users' accounts
Reverse engineer, decompile, or disassemble any part of the Services
Use the Services to transmit malware, viruses, or other harmful code
Interfere with or disrupt the Services or servers
Use automated means (bots, scrapers) to access the Services without our written permission
Resell, sublicense, or redistribute the Services without our written permission
Analyze teams or organizations without proper authorization
Use the Services to monitor employees without complying with applicable employment laws

5.3 Consequences of Violation

If you violate these Terms, we may:

Suspend or terminate your access to the Services
Remove or disable access to content that violates these Terms
Report violations to law enforcement if required by law
Take legal action to protect our rights

6. Integration with Third-Party Platforms

6.1 Microsoft Teams Integration

When you connect TeamWeaver to Microsoft Teams:

You grant TeamWeaver permission to access metadata from your Teams workspace
You must have appropriate permissions within your Teams workspace to authorize this integration
TeamWeaver will only access data you explicitly authorize
You can revoke TeamWeaver's access at any time through your Microsoft 365 admin panel

6.2 Slack Integration

When you connect TeamWeaver to Slack:

You grant TeamWeaver permission to access metadata from your Slack workspace
You must have appropriate permissions within your Slack workspace to authorize this integration
TeamWeaver will only access data you explicitly authorize
You can revoke TeamWeaver's access at any time through your Slack workspace settings

6.3 Third-Party Terms

Your use of Microsoft Teams and Slack is governed by their respective terms of service:

Microsoft Teams: Microsoft's Terms of Service
Slack: Slack's Terms of Service

We are not responsible for the practices or policies of these third-party platforms.

7. Data Ownership and Privacy

7.1 Your Data

You retain all ownership rights to your data. "Your Data" includes:

Team member information
Communication metadata
Organization information
Any content you upload to the Services

7.2 Our Use of Your Data

We use Your Data only as described in our Privacy Policy and as necessary to provide the Services. We do not:

Sell Your Data to third parties
Use Your Data for purposes unrelated to providing the Services
Share Your Data except as described in our Privacy Policy

7.3 Privacy Policy

Our Privacy Policy (available at www.teamweaver.ai/privacy) describes how we collect, use, and protect your information. By using the Services, you consent to our Privacy Policy.

7.4 Data Retention

We retain Your Data:

For as long as your account is active
As necessary to comply with legal obligations
As described in our Privacy Policy

When you delete your account, we will delete Your Data in accordance with our Privacy Policy and applicable law.

7.5 Data Security

We implement reasonable security measures to protect Your Data, but no system is completely secure. You acknowledge that:

Internet transmission is never completely secure
We cannot guarantee absolute security of Your Data
You use the Services at your own risk

8. Intellectual Property Rights

8.1 Our Intellectual Property

TeamWeaver and the Services are protected by copyright, trademark, and other intellectual property laws. We (or our licensors) own all rights, title, and interest in:

The TeamWeaver platform and software
Our algorithms, methodologies, and analytics techniques
Our trademarks, logos, and branding
All content we create (documentation, guides, recommendations)

8.2 Your Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Services for your internal business purposes
Use our documentation and materials to support your use of the Services

This license does not include the right to:

Modify, copy, or create derivative works of the Services
Reverse engineer or attempt to extract the source code
Remove or alter any proprietary notices
Use our trademarks without our written permission

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Services:

You grant us a perpetual, worldwide, royalty-free license to use that feedback
We may incorporate your feedback into the Services without compensation to you
You represent that you have the right to provide such feedback

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that the Services will perform substantially in accordance with our documentation. This warranty:

Applies for 30 days from your first use of the Services
Does not apply to problems caused by misuse, modifications, or factors beyond our control
Is your sole remedy for breach of warranty

9.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING:

Merchantability: We do not warrant that the Services are suitable for any particular purpose
Fitness for a Particular Purpose: We do not warrant that the Services will meet your specific requirements
Non-Infringement: We do not warrant that the Services do not infringe third-party rights
Accuracy: We do not warrant that the insights, recommendations, or analytics are 100% accurate
Uninterrupted Service: We do not warrant that the Services will be error-free or continuously available

9.3 Analytics and Recommendations

TeamWeaver provides insights and recommendations based on data analysis, but:

Recommendations are guidance only, not professional advice
You are solely responsible for decisions made based on our insights
We do not guarantee specific outcomes or improvements
Team dynamics are complex, and results may vary

10. Limitation of Liability

10.1 Types of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Indirect Damages: Lost profits, lost revenue, lost data, loss of goodwill
Consequential Damages: Damages resulting from your use or inability to use the Services
Incidental Damages: Damages arising from circumstances beyond our control
Special or Punitive Damages: Exemplary or punitive damages of any kind

10.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED:

For paid accounts: The amount you paid us in the 12 months before the claim
For free accounts: $100 USD

10.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

11.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless TeamWeaver, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of third parties
Your violation of applicable laws or regulations
Your Data or content uploaded to the Services

11.2 Our Right to Defend

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

12. Term and Termination

12.1 Term

These Terms begin when you first access the Services and continue until terminated by either party.

12.2 Termination by You

You may terminate these Terms at any time by:

Canceling your subscription through your account settings
Discontinuing use of the Services
Deleting your account

12.3 Termination by Us

We may suspend or terminate your access to the Services:

Immediately if you violate these Terms
With 30 days' notice if we discontinue the Services
Immediately if required by law or to protect our rights

12.4 Effect of Termination

Upon termination:

Your right to access and use the Services ends immediately
You remain responsible for any fees incurred before termination
We may delete Your Data in accordance with our Privacy Policy
Sections that by their nature should survive (e.g., limitations of liability, indemnification) will survive termination

12.5 Data Export

Before terminating your account, you should export any data you wish to retain. We are not responsible for providing access to Your Data after account termination.

13. Compliance with Employment Laws

13.1 Your Responsibility

If you use TeamWeaver to analyze employee communications:

You are solely responsible for complying with all applicable employment and privacy laws
You must obtain any required consents from employees
You must provide any required notices to employees
You must comply with data protection regulations (e.g., GDPR, CCPA)

13.2 Permitted Use for Employment Purposes

TeamWeaver is designed to improve team collaboration, not to monitor individual employee performance. You agree:

Not to use the Services to make adverse employment decisions without additional justification
To use insights for team development and improvement purposes
To comply with all applicable labor and employment laws in your jurisdiction

13.3 No Employment Advice

TeamWeaver does not provide legal or HR advice. Our recommendations are based on collaboration data analysis, not employment law. Consult with legal counsel regarding employment-related decisions.

14. Export Control and Sanctions

You represent that you are not:

Located in a country subject to U.S. or EU sanctions
Listed on any U.S. or EU government list of prohibited or restricted parties

You agree to comply with all applicable export control laws and regulations.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing a legal claim, you agree to first contact us at legal@teamweaver.ai to attempt to resolve the dispute informally. We will attempt to resolve the dispute in good faith.

15.3 Arbitration Agreement

If we cannot resolve a dispute informally, you and TeamWeaver agree to resolve disputes through binding arbitration, except:

You may bring small claims court actions if they qualify
We may seek injunctive relief in court for intellectual property infringement

Arbitration Terms:

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
Arbitration will take place in New York, New York or another mutually agreed location
The arbitrator's decision is final and binding
You waive your right to a jury trial
You waive your right to participate in a class action lawsuit

15.4 Class Action Waiver

YOU AND TEAMWEAVER AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

15.5 Exceptions to Arbitration

Either party may bring a lawsuit in court to:

Seek injunctive relief for intellectual property infringement
Resolve disputes that cannot be arbitrated under applicable law

If arbitration is found to be unenforceable, you agree to exclusive jurisdiction in the state and federal courts located in New York County, New York.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and TeamWeaver regarding the Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect, and an enforceable term will be substituted to reflect our intent as closely as possible.

16.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction, including to a successor in a merger or acquisition.

16.5 Force Majeure

We are not liable for failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Notices

We may provide notices to you:

By email to the address associated with your account
By posting a notice on our website or within the Services
By other reasonable means

You may provide notices to us at:

Email: legal@teamweaver.ai
Mail: TEAMWEAVER LLC, 600 Hector St, Ithaca, New York, 14850-2030, United States

16.7 Independent Contractors

You and TeamWeaver are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

16.8 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights.

16.9 U.S. Government Users

If you are a U.S. government entity, the Services are "Commercial Items" as defined in FAR 2.101, and are provided with only those rights as are granted to all other users under these Terms.

17. Contact Us

If you have questions about these Terms, please contact us:

Email: legal@teamweaver.ai
Support: support@teamweaver.ai
Website: www.teamweaver.ai
Mail: TEAMWEAVER LLC, 600 Hector St, Ithaca, New York, 14850-2030, United States

18. Acknowledgment

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms
You agree to be bound by these Terms
You have authority to bind your organization to these Terms (if applicable)
You understand that TeamWeaver is a collaboration analytics tool, not a professional services firm
You are responsible for compliance with applicable laws regarding employee monitoring and data privacy

Last Updated: November 4, 2025